Privacy Policy

At Casino Bello, we take your privacy seriously. When you register, deposit, play, or contact support, you trust us with personal information — and we treat that trust with care. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the steps we take to keep it secure. Please read it carefully so you understand your rights and choices.

Data Processing

We process personal data to provide access to our services and to meet legal and regulatory obligations related to online gambling. This includes verifying player identity, handling payments, preventing fraud, and maintaining a safe environment for responsible play.

Casino Bello operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.

By using Casino Bello, you confirm that you have read and accepted this Privacy Policy. We may update this policy from time to time. If changes are made, the latest version will be published on our website, and your continued use of the services will mean you accept the updated terms.

Collection of Information

We collect personal information when you create an account, use our website, make transactions, or communicate with us. The types of information we may collect include:

Registration and communication data: details you provide when signing up or contacting us, such as your name, date of birth, email address, phone number, and identification documents.
Interaction records: information from your communications with our team, including emails, live chat messages, and support requests.
Transaction and usage data: deposit and withdrawal history, payment details (processed securely via providers), betting activity, and logs of how you use our website.
Compliance documentation: materials required for KYC checks, age verification, and anti-money laundering obligations (for example, proof of identity or proof of address).

Usage of Information

We use the personal data we collect to run Casino Bello safely and properly. This includes:

Processing deposits, withdrawals, and other transactions.
Providing access to games, account features, and customer support.
Verifying your identity and completing compliance checks.
Meeting legal obligations, including anti-money laundering requirements.
Detecting, preventing, and investigating fraud, chargebacks, and illegal activity.
Managing risk and improving site security and performance.
Carrying out internal analysis to improve our services and player experience.
Sending marketing communications, only where you have given explicit consent.

Marketing Communications

If you opt in, Casino Bello may send you promotional messages about offers, bonuses, and product updates. You can stop receiving marketing communications at any time by adjusting your account preferences or by contacting customer support. Opting out of marketing does not affect important service messages (for example, account or security notifications).

Disclosure of Information

We do not sell or rent your personal data. We may share your information only when necessary to operate our services, comply with legal requirements, or protect our platform. This may include sharing data:

Within our group of companies, to provide customer support, security monitoring, and service administration.
With trusted partners, where needed for operational support or regulatory compliance.
With third-party service providers, such as payment processors, verification providers, fraud prevention services, and hosting/security vendors.

Any sharing of data is done under confidentiality and data protection obligations, and only for the specific purpose required.

Data Security and Retention

Casino Bello uses technical and organizational security measures designed to protect your data against unauthorized access, misuse, alteration, or loss. Access to personal data is limited to trained personnel and approved providers who need it for legitimate purposes.

We retain your data only as long as needed for the purposes described in this policy and to meet legal requirements. Where anti-money laundering rules apply, certain records may be kept for a minimum of five years after account closure.

Cookies and Tracking

Casino Bello uses cookies and similar technologies to keep the website working properly, remember your preferences, analyze traffic, and support marketing activities where permitted.

You can control cookies through your browser settings. Please note that blocking or restricting cookies may affect site functionality and limit parts of the service.

Your Rights and Contact Information

Depending on your location and applicable laws (including GDPR where relevant), you may have rights to:

Request access to the personal data we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your data in certain situations.
Object to or restrict specific types of processing, including marketing.
Withdraw consent where processing is based on consent.

If you want to exercise your rights or have questions about how Casino Bello handles your data, you can contact our Data Protection Officer (DPO) via email. You may also have the right to file a complaint with a relevant data protection authority if you believe your data has been handled improperly.